Omoda & Jaecoo Philippines continues to strengthen its customer care and after-sales support through its Roadside Assistance (RSA) Program and OJ Care. It's the brand's dedicated aftersales service that's designed to provide greater convenience and peace of mind.

The program supports eligible customers when unexpected situations arise on the road. It covers vehicle breakdowns and other roadside concerns, helping customers get the assistance they need wherever their journey takes them.

Under the program, eligible Omoda & Jaecoo customers may receive assistance for the following roadside situations:

-Emergency Towing Assistance – Support in arranging towing when a vehicle becomes immobilized and requires transport to an authorized dealership.

-Battery Jump-Start Support – Assistance for vehicles experiencing a discharged battery and requiring a jump start.

-Minor On-Site Technical Support – Basic roadside assistance for minor vehicle concerns that may be addressed at the location.

-Flat Tire Assistance – Support for customers experiencing a flat tire while on the road.

-Emergency Coordination with the Nearest Authorized Dealership – Assistance in coordinating with the nearest authorized Omoda & Jaecoo dealership for further inspection, repair, or technical support when necessary.

These services are designed to provide added support during unexpected roadside situations, helping make the ownership experience more convenient and reassuring. Eligible vehicles include the C5, J7, EJ6, J5 HEV, and J5 BEV. For roadside emergencies and assistance, eligible customers may contact the Roadside Assistance Hotline at (02) 8876-1476, available 24 hours a day, 7 days a week.

Customers are encouraged to provide their vehicle details, current location, and a brief description of the concern to help facilitate the appropriate assistance. For general inquiries and customer care concerns, customers may contact the Customer Care Team at OJPH-CustomerCare@omodaglobal.com, available Monday to Friday, from 8:30 AM to 5:30 PM.

As Omoda & Jaecoo Philippines continues to introduce new products and intelligent mobility solutions, the company remains committed to providing customers with dependable support beyond the showroom. Through the Roadside Assistance Program, Omoda & Jaecoo Philippines reinforces its commitment to helping eligible customers move forward with greater confidence whenever the unexpected happens on the road.